Our qualified Customer Experience team is dedicated to ensuring you have nothing short of an excellent experience.
Due to planned improvements in our operating systems and procedures, please expect some short delays in response times to all inquiries and service cases. Currently, the average response time for cases and callbacks is 2-3 business days. Here are some helpful suggestions to expedite your case:
- When submitting service cases through our Support Port, please do not submit more than one case. This may prolong the handling of your initial inquiry.
- If calling, please request a callback. This allows us to process your request in the timeliest manner.
- For warranty claims, please have your serial number on hand. This helps our team assist you as quickly as possible. Additionally, having your purchase receipt and other point-of-sale information is helpful and will expedite case resolution.
At ZLINE, we aim to provide an unmatched owner experience. We greatly appreciate your patience and look forward to helping you.
